Questions
Does it work with no signal?
Yes. Testing, doses, visits and hours all work with no signal, and they send themselves when you’re back in range. Signing in, chat, the team board and customer links need signal.
iPhone or Android?
Both. Open it in the browser and add it to your home screen. It opens like an app.
What if a dose is wrong?
Every amount has safety limits and typo checks, and the product label always wins. Every dose is recorded with the time, so you can always see what went in.
Can I bring my pools from another app?
Yes. Bring in a spreadsheet of your pools. SwimSorted only reads your file and shows you a preview before anything is saved.
Do you track my techs?
Only if you choose to. Visits are proven by what was done at the pool, with the time. Optional live location stays off unless the company switches it on, and techs always see when it’s on.
Are prices in NZ dollars?
Yes, in NZD, plus GST.
How do I get help?
Email [email protected], or message us from the app. A real pool tech replies within one NZ working day. Common answers are in the app too, in Ask Bob (More, then Questions and help). To get started on your own, follow the setup guide.